Help

GENERAL EMAILS

We love hearing from you! Please feel free to write to us at [email protected] If you have a question, you can use the form or take a look at our FAQs below — the answer may be waiting there for you.

PARTNERSHIPS

We love working with brands and businesses that are in line with our values. Please email us [email protected]

LET’S HANG OUT

You can find us on Twitter, Facebook, Instagram and Pinterest. We also send a weekly email with tips, inspirations, free city guides and exclusive offers. You can subscribe here if you’d like.

Frequently Asked Questions

We offer trips, tours and activities for families, with a stronger focus on families with kids ages 0-12. Our goal is to find experiences that are family-friendly, but also meaningful and enriching for everyone.

Experiences are categorized by location. Once you click on a location you can filter further, selecting specific ages and/or categories of experience.

We curate experiences for parents, grandparents, aunts and uncles who wish to connect with the world, its people and cultures and help raise good global citizens.

For most tours and activities, you can change or cancel a booking up to 7 days in advance without a fee from Our Whole Village (subject to specific conditions explained at time of purchase). To change or cancel a booking, view your upcoming reservations by selecting Account Settings/Booking History. Select the booking you wish to change/cancel.
Most trips and certain items, such as special events and tickets cannot be changed or cancelled.

Your confirmation is sent via e-mail as soon as payment is processed. In addition, you can view vouchers for future travel at all times in under Your Account. If you are concerned that you may not be able to access the internet at your destination, please be sure to print out a copy of your confirmation before you travel.

Once your booking is confirmed we will email you a voucher. This is your ticket and proof of purchase.

Once you book a trip, tour or activity with us, you can submit reviews after your trip. We’ll email you complete instructions. In order to help us to prevent fraud, spam and other abuses, only confirmed OWV customers can submit a review.

Please send an email to hello@ourwholevillage.com and we’ll look into it. Include as much information as possible: your name, date of travel, tours and/or activities you purchased, etc.